“Many complaints related to pay can be resolved quickly and easily if drivers feel they can voice concerns and they know who to voice concerns to,” said NTI’s Leah Shaver. “If they don’t feel they can voice concerns and they don’t know who to communicate to, such as a terminal manager or driver manager who can quickly elevate their concerns to the right person in payroll or HR, then their frustration turns into resentment, and they’ll jump to another carrier or leave the industry outright.” Read more data notes and advice from NTI in this article in FleetOwner, which explores recent trends of drivers’ concerns about their paychecks and how fleets can navigate them.
